Refund Policy

Fair and Transparent Refund Procedures for Our Cloud Mining Users

Your satisfaction is our priority. This Refund Policy outlines the conditions under which refunds may be granted and our commitment to fair treatment of all cloud mining users.

1. Overview

At SafeMiner.Cloud, we are committed to providing exceptional cloud mining services. This policy explains our refund procedures for various scenarios that may arise during your mining journey with us.

Important: Cloud mining involves inherent risks. Please review our Risk Disclosure before purchasing hashpower.

2. General Refund Principles

2.1 Our Commitment to Fairness

We strive to handle all refund requests with:

  • Transparency: Clear communication about refund eligibility
  • Fairness: Consistent application of our refund policies
  • Efficiency: Timely processing of valid refund requests
  • Compliance: Adherence to legal and regulatory requirements

2.2 Non-Refundable Items

The following are generally non-refundable:

  • Mining profits or losses from hashpower operations
  • Fees associated with active mining contracts
  • Network transaction fees (gas fees for crypto deposits)
  • Hashpower that has already been used for mining
  • Completed mining plan periods

3. Eligible Refund Scenarios

Eligible for Refund

  • Duplicate hashpower purchases or accidental overpayments
  • Technical errors on our platform preventing mining access
  • Failure to provide promised mining services
  • Unauthorized hashpower purchases from your account
  • Violation of our Terms of Service by SafeMiner.Cloud
  • Mining hardware failure causing significant downtime

Not Eligible for Refund

  • Mining profits/losses due to cryptocurrency market fluctuations
  • Change of mind about hashpower purchase
  • Failure to meet personal mining profit expectations
  • Cryptocurrency market volatility or external factors
  • Violation of platform terms by the miner
  • Active mining contracts after mining has commenced

4. Refund Request Process

Follow these steps to submit a refund request:

Submit Request

Contact our mining support team through your dashboard or email support@safeminer.cloud with detailed information about your refund request.

Provide Documentation

Submit all required documentation including transaction IDs, mining contract details, screenshots, and any supporting evidence for your claim.

Review & Investigation

Our mining support team will review your request within 3-5 business days. We may request additional information during this period.

Decision & Processing

You will receive a decision within 7 business days. Approved refunds are processed according to the timelines below.

5. Processing Timeframes

Request Review

3-5 Days
Initial review period

Final Decision

7 Days
Maximum decision time

Refund Processing

1-3 Days
After approval

Funds Received

3-10 Days
Depending on method

6. Refund Methods

Refunds are processed using the original payment method when possible:

Credit/Debit Cards

Refunds typically appear on your statement within 5-10 business days depending on your bank's processing times.

Cryptocurrency

Refunded to the original wallet address used for hashpower purchase. Blockchain confirmation times may vary by network.

Bank Transfers

Processed within 3-5 business days. International transfers may take additional time.

7. Special Circumstances

7.1 Technical Issues

If you experience technical issues that prevent you from accessing mining services you've paid for:

  • Report the issue immediately to our mining support team
  • Allow reasonable time for technical resolution (72 hours)
  • If unresolved within 72 hours, refund requests will be considered
  • Additional hashpower may be offered as compensation

7.2 Unauthorized Hashpower Purchases

If you suspect unauthorized hashpower purchases on your account:

  • Immediately contact our security team
  • Freeze your account to prevent further unauthorized access
  • Cooperate fully with our investigation
  • Refunds for verified unauthorized purchases are typically processed within 14 days

8. Cooling-off Period

24-Hour Cooling-off Period: New miners have 24 hours from their first hashpower purchase to request a full refund of their purchase, provided no mining has occurred during this period.

8.1 Conditions

  • Applies only to first-time hashpower purchases
  • Request must be made within 24 hours of purchase
  • No mining activity should have occurred
  • Account must not have violated Terms of Service
  • All verification procedures must be completed

8.2 Exclusions

  • Subsequent hashpower purchases are not covered
  • Mining profits earned during the period are not refundable
  • Transaction and processing fees are non-refundable
  • Does not apply to active mining contracts

9. Mining Plan-Specific Refunds

Basic Plan

Refunds considered within first 7 days if mining hasn't generated profits. 20% administration fee applies.

Pro Plan

Prorated refunds available within first 14 days. 15% administration fee applies for early termination.

VIP Plan

Case-by-case consideration within first 30 days. 10% administration fee for approved refunds.

Premium Plan

Custom refund terms available. Contact mining support for premium plan refund inquiries.

10. Fees & Charges

Important Notice: The following fees are typically non-refundable and will be deducted from any refund amount:

10.1 Non-Refundable Fees

  • Transaction Fees: Network/gas fees for cryptocurrency transactions
  • Processing Fees: Payment processor charges for hashpower purchases
  • Mining Fees: Fees for mining services already rendered
  • Penalty Fees: Applicable in cases of policy violation
  • Maintenance Fees: Ongoing mining infrastructure costs

10.2 Refund Administration Fee

In certain circumstances, a refund administration fee may apply:

  • Frequent refund requests (more than 2 per year)
  • Refunds requested after the cooling-off period
  • Complex cases requiring extensive investigation
  • Refunds to different payment methods than original
  • Early termination of long-term mining contracts

11. Dispute Resolution

11.1 Internal Resolution

We encourage resolving mining-related issues directly with our support team:

  • Contact support@safeminer.cloud with detailed information
  • Provide all relevant mining documentation
  • Allow reasonable time for investigation and response
  • Most mining issues are resolved within 14 business days

11.2 Escalation Process

If unsatisfied with our resolution:

  1. Request escalation to a senior mining support manager
  2. Submit a formal written complaint through your mining dashboard
  3. Our compliance team will review within 10 business days
  4. Final decision will be communicated in writing

12. Legal & Regulatory Compliance

Our refund policy complies with applicable laws and regulations for cloud mining services:

Consumer Protection

We adhere to consumer protection laws in all jurisdictions where we operate our mining services.

Mining Regulations

Compliance with cryptocurrency mining regulations and financial service requirements.

International Standards

Following international best practices for cloud mining service providers.

13. Policy Updates

We may update this refund policy to reflect:

  • Changes in our mining services or business model
  • Legal or regulatory requirements for cloud mining
  • Feedback from our mining community
  • Improvements in our refund processes

Notification: Significant changes to this policy will be communicated via email and platform notifications at least 30 days before taking effect.

14. Contact Information

For mining refund-related inquiries, please contact:

Mining Support

Email: support@safeminer.cloud
Telegram: @safeminer_support
Response Time: Within 24 hours
Hours: 24/7 for urgent mining matters

Compliance Department

Email: compliance@safeminer.cloud
Response Time: 2-3 business days
For: Formal mining complaints and disputes

Mining Operations

Email: mining@safeminer.cloud
For: Technical mining issues affecting refunds
Hours: 24/7 mining operations support

15. Frequently Asked Questions

How long do mining refunds take?

Approved mining refunds are typically processed within 3-5 business days, but may take up to 10 business days to appear in your account depending on your payment method.

Can I cancel a hashpower purchase?

Hashpower purchases can only be canceled if they are still pending processing. Once mining has commenced, purchases cannot be canceled.

What if I sent crypto to wrong address?

Cryptocurrency transactions to incorrect addresses are irreversible. Always double-check wallet addresses before sending funds for hashpower purchases.

Are mining profits refundable?

Mining profits are not refundable as they represent actual cryptocurrency earnings from your hashpower. Only hashpower purchase amounts may be considered for refund under specific conditions.

Last Updated: February 21, 2026

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